Frequently Asked Questions
Everything you need to know about keeping your beauty routine TAO Clean.
How does the UV-C sterilization system work?
Our patented base stations use powerful UV-C light to eliminate 99.9% of germs and bacteria from your toothbrush or facial brush while they dry, ensuring a hygienic start to every routine.
What is your return policy for personal care items?
We offer a 45-day risk-free trial. If you are not completely satisfied with your TAO Clean product, you can return it within 45 days of purchase for a full refund, minus shipping costs.
When should I replace my brush heads?
For optimal performance and hygiene, we recommend replacing your toothbrush or facial brush heads every 3 months, or sooner if the bristles appear frayed.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Does my TAO Clean device come with a warranty?
Every TAO Clean device includes a 2-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Afterpay.